Work location: Quang Nam
Salary:
Industry: Executive management
Level: Director
· Maintain complete knowledge of and comply with all departmental policies, service procedures and standards.
· Ensure that standards are maintained at a superior level on a daily basis.
· Oversee and direct Food and Beverage, Rooms Division, Engineering, Security and Guest Relations departments
· Participate in directing and controlling Accounting, Sales and Marketing, and Human Resources departments
· Assist in establishing and creating goals and strategies for both the operational and financial success of the hotel.
· Ensure that goals and objectives of human resources management are met through supporting the hotel philosophy concerning, but not limited to, hiring, employee relations, disciplinary action.
· Interface with corporate officers in the execution of corporate goals.
· Responsible for establishing and maintaining hotel standards in order to achieve and maintain the “5 star" status.
· As a member of the executive team, work closely with other team members in achieving hotel's goals and objectives.
· Establish annual objectives for Executives and Department Heads reporting to him or her.
· Responsible for employee compliance with hotel policies and procedures. Initiate disciplinary action when appropriate.
· Serve as Manager On Duty.
· Interact in courteous and professional manner with all guests, associates and community members.
· Respond in courteous, professional and rapid manner in order to resolve all guest and associates difficulties.
· Apply principles of logical thinking to a wide range of unstandardized intellectual and practical problems in order to perform and direct many varied and complex tasks.
· Supervise, direct, coordinate, influence and persuade associates in order to maintain service standards of hotel.
· Interact with people beyond giving and receiving instructions, particularly interaction with supervisor, subordinates, co-workers, and guests in completing assignments, resolving associates and guest complaints.
· Interpret and comply with a variety of instructions furnished in written, oral, diagrammatic or schedule form.
· Perform a variety of duties, often changing from one task to another of a different nature without loss of efficiency or composure.
- Maintain safety and cleanliness of work area
Công Ty TNHH Phát Triển Nam Hội An
http://career.hoiana.com Number of employees: 25-99