Hotel Manager

·        Maintain complete knowledge of and comply with all departmental policies, service procedures and standards.

·        Ensure that standards are maintained at a superior level on a daily basis.

·        Oversee and direct Food and Beverage, Rooms Division, Engineering, Security and Guest Relations departments

·        Participate in directing and controlling Accounting, Sales and Marketing, and Human Resources departments

·        Assist in establishing and creating goals and strategies for both the operational and financial success of the hotel.

·        Ensure that goals and objectives of human resources management are met through supporting the hotel philosophy concerning, but not limited to, hiring, employee relations, disciplinary action.

·        Interface with corporate officers in the execution of corporate goals.

·        Responsible for establishing and maintaining hotel standards in order to achieve and maintain the “5 star" status.

·        As a member of the executive team, work closely with other team members in achieving hotel's goals and objectives.

·        Establish annual objectives for Executives and Department Heads reporting to him or her.

·        Responsible for employee compliance with hotel policies and procedures. Initiate disciplinary action when appropriate.

·        Serve as Manager On Duty.

·        Interact in courteous and professional manner with all guests, associates and community members.

·        Respond in courteous, professional and rapid manner in order to resolve all guest and associates difficulties.

·        Apply principles of logical thinking to a wide range of unstandardized intellectual and practical problems in order to perform and direct many varied and complex tasks.

·        Supervise, direct, coordinate, influence and persuade associates in order to maintain service standards of hotel.

·        Interact with people beyond giving and receiving instructions, particularly interaction with supervisor, subordinates, co-workers, and guests in completing assignments, resolving associates and guest complaints.

·        Interpret and comply with a variety of instructions furnished in written, oral, diagrammatic or schedule form.

·        Perform a variety of duties, often changing from one task to another of a different nature without loss of efficiency or composure.

- Maintain safety and cleanliness of work area