Head of Design

Introduction

One of transport’s most exciting brands is looking for a world-class Design visionary to lead and develop our team of talented designers. Have you built a creative culture that can drive business results while also maintaining user empathy? Do you love the challenge of blending utility, beauty, and revenue?

We believe design is part of every product decision, so the successful candidate will lead a multi-disciplinary and fast-growing team with members ranging from User Researchers, UX / UI Designers, Content Strategists, UX Engineers and Service Designers. As the leader of this talented team, you will work in an Agile and collaborative environment with other cross-functional partners to drive great designs that solve complex Southeast Asia transport problems, delight customers and deliver business goals.

As a key company leader, the Head of Design reports directly to the Head of Product Design. You are responsible not only for helping each designer reach his or her top potential, often by sharing your experience and offering solutions as guideposts along the way, you will also be the championing voice of our customers across the whole of Grab.

Responsibilities

• Own the end-to-end design process of the team, ensuring high-velocity and high-quality digital product deliverables

• Champion user-centred design culture across the whole of Grab services, including non-product development teams

• Provide customer-focused leadership in collaboration with the product, engineering and business teams to iterate our product strategy and product development process

• Grow, lead and nurture a team of product designers. Foster career development and growth paths for designers at Grab, while considering their individual career objectives

• Drive and evolve Grab’s product design systems and culture to adapt to new product, customer and regulatory needs

• Execute against key growth goals as a partner in the product management and business processes

• Develop and build relationships across teams and disciplines to promote collaboration and efficiency across our Transport and Payments division

• Drive data-driven design decisions with market analyses and customer research findings

Requirements

• You have at least 10 years of applied UX/UI design experience including 5+ years of design leadership experience at a consumer software company or startup

• Have a portfolio or samples of work demonstrating experience delivering high-quality consumer web and mobile products in an Agile environment

• Proficient in best practices for user-centered design process, as well as strong knowledge of UX / UI systems, principles and design trends across web, mobile and service design

• Experience creating services and applications with multiple user touchpoints on different platforms and devices

• Proven experience growing and leading multi-disciplinary design teams

• Comfortable collaborating with executives, engineers, product managers, data scientists and other designers to define product strategy and deliver quality products

• Solid written and verbal communication skills with the ability to present a strong rationale for design decisions

• Relentless desire for human-centered innovation, balanced with business needs and customer expectations

• Excellent interpersonal and analytical skills

• Ability to work efficiently and demonstrate a bias for action in a fast-paced, sometimes ambiguous environment

• Strong time management skills and the ability to be self-directed when needed