 |
Work location: Ho Chi Minh
Salary:
Industry: IT - Hardware / Network , IT - Software
Deadline to apply:
Level: Experienced (Non - Manager)
Experience:
Responsible for accepting and assigning IT service requests via phone, email, or ticket system.
Enforce service level agreements (SLAs), track ticket resolution status, and provide user updates.
Coordinate escalation of unsolved concerns for prompt follow-up and resolution.
Assist with onboarding and offboarding processes, including system access setup and removal.
Provide end-user assistance for IT equipment and software applications as needed.
Requirements of the role:
At least 1–2 years of experience in IT service desk or support roles.
Good customer service and communication skills.
Ability to prioritize tasks in a dynamic environment.
Good knowledge of IT hardware, software, operating systems, and troubleshooting methods.
Familiarity with ticketing tools (e.g., Jira, ServiceNow, etc.) and reporting tools.
Ability to work independently as well as in a team-oriented, collaborative environment.
| |
CÔNG TY CỔ PHẦN MAISON RETAIL MANAGEMENT INTERNATIONAL
http://www.maisonrmi.com/ Number of employees: 1.000-4.999
