Engagement (Performance and Projects) Associate

Get to know our Team:

Team supports the following GrabRentals (GR) business functions :

• Commercial, Branch, Operations and Supply through data collation, planning and execution of initiatives to maintain strong business operational metrics. 

• Customer community through data collation, planning and execution of initiatives to engage our customer community and to shape customer behaviour..

Get to know the Role:

• Strategize and execute projects and plans to improve engagement for our current and future Customer Community so as to achieve business operational targets.

• Assist in the collation of data from our customer community and provide insights to all in GR for each department to adjust and/or formulate tactics and strategy as required.

• Communicates and coordinates with the GR managers for high-level meetings both internally and externally. 

• Drafts proposals, reports; prepares and coordinates oral and written communication with partners internally and externally.

The day-to-day activities:

•  Keep track of broad rental industry trends in Singapore and key competitors’ product offerings

• Draw learning lessons from the PHV rental industry in other countries and see how it can be applied in Singapore’s context

• Identification, recommendation, collation of data and metrics to assist the team for the purpose of retention of customers.

• Stay updated with media coverage on GR, key rental competitors and the PHV rental industry as a whole

• Assists in  drafting proposals, reports; prepares and coordinates oral and written communication with potential partners internally and externally.

• Improve engagement processes and codify best-practices

• Work with manager and other relevant stakeholders to determine and manage event budgets

• Work with various teams across Grab to brainstorm, strategize and execute projects and plans to improve engagement for our customer community. 

• Work with key internal and external partners such as fleet partners, vehicle suppliers, workshops amongst others

• Coordinate with various teams to ensure accurate collation of data and metrics. 

• Identify and manage conflicting goals

• Propose and execute plans that improves engagement of customer community.

• Measure:

  • Engagement metrics of our Customer Community contributing to business operational targets. 

  • Accurate and timely collation of data,  metrics, insight.

  • Quality of proposals, reports and communication with partners. 

The must haves:

• Degree in Business related field.

• Ability to work independently in a fast-paced environment

• Comfortable in using a data-driven approach to identify problems and implement solutions

• Ability to influence others and move towards a common vision/goal

• Fluent written and spoken English

• Proficiency in MS Office,Google Suite. 

• Knowledge/experience in PHV rental industry a plus.