Employee Coach

1. Customer experience

• Develop and maintain a close relationship and high level of trust with your students (including employee students and students at home center) from the beginning of their contract and until their graduation.

• Ensure your students are happy with their classes, learning progress and learning environment by soliciting and acting on feedback.

• Keep your students engaged and progressing with Wall Street English by helping them remove their limiting beliefs and by overcoming objections and complaints as necessary.

• Identify and communicate to the Head of Teaching the types of classes that are relevant to your students’ interests and needs and be the voice of the student to ensure there are enough of them for them to join.

• Provide regular follow-up to your students both in person and over the phone and enter into the CRM system.

• Proactively “wow” your students by providing additional value by understanding your students’ delighters and taking actions.

• Create a fun, 100% English learning environment.

• Plan and ensure your students follow their optimal study habits in accordance with the Wall Street English Method and support students to book classes when needed.

• Meet your students at pre-defined touchpoints according to the CFP throughout their WSE journey to coach, motivate and show them their progress so they never give up on their studies and goals. Thereafter enter all relevant information into the CRM system.

2. Booking & Schedule Optimization

• Work closely with Coaches to book all classes and appointments for your assigned students both face to face and on the phone

• Maintain an efficient class schedule by identifying opportunities to optimize the schedule

• Follow-up the booking of assigned students and provide feedback and appropriate study advice in accordance with the WSE Method

• Contact with the students’ Coach to provide updates on their study progress and enter into the CRM system

3. Academic Support

• Work closely with your students to understand and update their goals, needs and weaknesses in language learning and support as necessary

• Be responsible for the learning success of your cohort of students, provide advice on how to study according to the Wall Street English method to ensure they reach their language learning goals

• Coach and provide feedback to students during their Multimedia Study in the Speaking Centre

• Deliver workshops and clubs to help students improve their English and help maintain a vibrant center atmosphere

• Provide practice and review of the target language during the End of Level Review session

• Collaborate with CCXM in home center and Teachers to follow up on your students’ class feedback and ensure that your students’ weaknesses are being improved in case requested by Teachers

• Follow your students’ progress KPIs closely, identify early warning signals of possible study issues and proactively execute strategies to improve your students’ learning progress

4. Event Coordination in home center

• Support the event coordination between center and Head Office as assigned by the CCXM at home center

• Assist with center decoration for events

• Manage event signage in the center in accordance with Marketing

• Handle guest registration for sales & marketing events

• Energetic, positive, friendly and professional
• High level of emotional intelligence
• Committed to inspiring and motivating people from a variety of backgrounds.
• Passionate about education, languages and providing excellent customer service.
• Driven by the improvement and success of your students.
• Growth-mindset oriented and committed to continual professional development.

ATTRACTIVE BENEFITS:

• 100% salary during the 2-month probation period
• Full salary-based social insurance contribution after 2 months;
• Guided and trained by a team of experienced and professional mentors;
• 15 days of annual leave (not including public holidays);
• English lessons at Wall Street English;
• Personal insurance package from the first working day;
• Work in an English-speaking environment with young, open-minded, and friendly colleagues and managers;
• Opportunities for promotion and quarterly salary reviews based on performance.

• Qualification: College
• Age: Unlimited
• Job type: Permanent