Nơi làm việc:
Mức lương:
Get to know our Team:
The Driver Training team highly interfaces with both 2Ws and 4Ws Drivers. The team also interfaces with different departments inside Grab that has different training needs. You will get a chance to work directly with progressive thinkers from different departments - operations, marketing, engagement, communications, and strategy to help shape the brand and operations together as a team.
Get to know the Role:
The Grab Driver Training Department is responsible for:
The day-to-day activities:
Training Content Design and Development
The Training and Quality Associate’s main role is to effectively prepare drivers to succeed in the Grab Platform.
Design & develop training curricula & programs about different operating procedures, service standards, and best practices in the Grab platform.
Design & develop programs or modules with external providers
Training materials should be apt for different formats and different communication channels.
Scopes training needs, identifies the appropriate intervention and implements program within agreed timeline and provides training solution options
TQC Associate will handle both 2Ws and 4Ws training content requirements.
Project Management
Creates a training calendar and budget
Reviews contracts with external partners
Oversees efficient rollout of programs
Coordinates the logistics for training events (food & venue arrangement, notice/invitation to participants, IDs, PowerPoint presentation, forms, manuals and other training materials), if needed
Performs administrative functions as required by the programs being implemented
Quality Control
Liaise with quality and compliance ops team to turn data into learning opportunities for new and existing drivers
Facilitate re-training for Low Star Ratings
Facilitate re-training for High Cancellation
Assist the Safety Department in facilitating driver safety re-training
Coach drivers with behavioral complaints and those recommended by the Regional and Country Fraud Team
Recommend ways to improve processes, penalties, and guidelines based on cases, reviews and observations
Document quality assessments and feedback
Third Party Content Development
Sources for potential external training providers for training and development programs/activities for drivers, if needed
Evaluation of course outlines/programs submitted by different training consultants/providers
Reviews the proposals of training consultants/providers to ensure that training objectives, course contents, and training cost meet the budget
Reviews and approves the design of training modules developed by external providers to ensure alignment to our development objectives
Metrics and Reports
Reviews and ensures complete, accurate and on-time submission of the weekly report and other reports as required relating to training and development;
Submission of quarterly and annual reports
Creation of new training metrics design
Documentation of training processes in manuals
Recommends changes in program content based on outcome of training metrics
The must haves:
Grab Vietnam