Work closely with the team in building and developing strategies to increase engagement and interaction that shall ultimately grow the community
Develop innovative programs, enhancement, improvement and strategies for driver-partners through collaboration with other departments and external partners
Instill camaraderie among driver-partners thru various activities
Conduct and/or join regular Driver Forums and Townhalls to all Driver Communities
Address common issues and provide quick resolve
Cultivate relationships that drive impact through support of organizations social missions
Develop reports on program effectiveness in drivers and make recommendations for enhancement and improvement
Develop innovative and non-monetary programs and strategies through collaboration with other department
Operations and ensure optimal engagement, social impact and enhanced corporate reputation
The day-to-day activities:
Admin:
Oversees community groups. This includes working with driver groups to address, resolve, and communicate any issues related to Grab.
Recommends and implements new community plan as appropriate.
Communications:
Works with Community Manager to develop and implement community promotion and engagement strategies and tactics as they relate to the communications division and the organization’s strategic goals.
Coordinates with Marketing/Public Relations, Communications, Incentives and Rewards and other department staff to ensure successful coordinated campaigns for communication.
Promotes and evangelizes community activities internally and externally.
Monitoring and Responding:
Supervise/monitoring staff who can be reached quickly to respond to specific questions.
Monitors driver groups
Alerts Communications Manager and appropriate staff as issues arise and work with staff to resolve issues.
Works behind the scenes to ensure engagement.
Should be very visible and active part of the community
Training:
Develops and maintains community training resources, guidelines, and policies.
Trains other staff on how to participate and engage in the community.
Provides internal and external community training as necessary.
Trains and empowers Community staff/admin to participate on a more significant engagement level.
Reporting:
Monitors and measures the success of community engagement and provides reports for Community Manager and executives.
Identifies and reports on community trends to internal teams and advises on potential opportunities or risks.
Tracks KPIs related and targets.
The must haves:
1+ year community management experience or fleet management
Ability to successfully navigate various technologies and adapt to an ever-changing environment
Willing to dive in and do whatever it takes to get the job done.
Great written and verbal communication skills mandatory. Preference given to also having strong visual design skills.
Organized, ability to remain calm in the face of stress and crisis, and collaborative.
Highly collaborative with strong interpersonal skills and client relationship experience
Proactive, independent self-starter who works well as part of a growing team and thrives on the challenges of operating in a dynamic, constantly evolving environment
