Driver Acquisition Retention Specialist (Ipoh)

The day-to-day activities:

1. Transportation (GrabCar)

• To acquiring new drivers, ensures drivers are well trained & knowledgeable about Grab’s services.
• Recruitment channels, including online (digital ads, job postings) and offline initiatives
• Channel on a periodic basis, identifying root cause of non-performance and providing recommendations on how to boost performance.
• Manage Alpha Programme and Driver Representative Committee (DRC) and their performance.
• Conduct regular meet-up sessions with drivers to understand their issues, and to seek ideas for improvement
• Conduct new driver training and reeducation class for drivers partners.

2. GrabFood

a) Driver Partners:

• To acquiring new GF drivers partners, ensures drivers are well trained & knowledgeable about GF services.
• Recruitment channels, including online (digital ads, job postings) and offline initiatives.
• Manage GF Alpha Programme and their performance.
• Conduct training for GF driver partners

b) Merchants:

• Be a critical part of building GrabFood’s restaurant (merchants) partnerships

• Source contact info for high-quality, local restaurants and run a pipeline of prospects

• Keep abreast of the market and industry situation along with competitor activity as part of feedback and learning 

• Handhold the restaurants throughout their Go-Live process, keeping them engaged and tackle any issues they might have, until they are ready to be handed over to our account management team

• Provide excellent restaurant support throughout the on-boarding process

• Manage the inventory and distribution of merchant equipments and promotional items

The Must Haves:

• Fluent in written and spoken English and Bahasa Malaysia (Chinese would be a plus)

• Bachelor’s Degree (any) and 1-2 years' experience in Account Management, Operations or Customer Service

• A highly organised and detail oriented mindset

• Experience with Salesforce is a plus

• Ability to handle cold calling by being assertive, positive, and persistent

• Visionary, self-motivated, and laser-focused on exceeding set goals

• A people person -- you love talking to people and getting them excited