Job Description:
Identify and analyze service gaps and opportunities for the strategic deployment of IT assets and solutions, facilitating process improvements and efficiencies in all levels of the value-chain
Analyze current service delivery capabilities and assist with, suggest, plan, and implement improvements and procedures to increase IT responsiveness
Leverage and improve upon existing technology portfolio to better service delivery
Lead/participate and facilitate varying projects and initiatives engaging with team members from all functional areas of the operation
Task planning, defining, monitoring, risk/issue mitigation, tracking of all phases of projects with dependencies, critical path identification, time, scope, and cost considerations/constraints in support of enterprise goals through the production of timely and quality deliverables
Develop use/business cases for capital deployment justification and validation with clear documentation and demonstration of value creation
Identifying opportunities for team training and skills advancement
Job Requirements:
Gets results by communicating job expectations; planning, monitoring, and appraising job results; initiating, coordinating, and enforcing systems, policies, and procedures
Completes projects by coordinating resources and timetables with user departments
Excellent verbal and written communication skills are required. Must have the ability to interface effectively with all levels of stake-holders and be able to clearly convey in a relevant fashion complex information, concisely. Negotiation and conflict management experience a plus.
Ability to multi-task and manage a multitude of projects and initiatives.
Must be detail oriented, organized, and resourceful. Willingness to help team members.
