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Customer Support Executive (Logistic)

Customer Support Executive (Logistic)

UNIEXPORT CO., LTD
Updated: 04/08/2025
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Employment Information

Benefits

  • Chế độ bảo hiểm
  • Du Lịch
  • Chế độ thưởng
  • Chăm sóc sức khỏe
  • Đào tạo
  • Tăng lương
  • Nghỉ phép năm

Job requirement

  • Manage orders from contract confirmation to final delivery, ensuring smooth execution and customer satisfaction.
  • Respond promptly and professionally to customer inquiries via phone, email, and chat.
  • Monitor account receivables and ensure timely payments.
  • Coordinate with internal departments (Documentation, Planning, Operations, etc.) to resolve operational issues efficiently.
  • Coordinate with internal teams to follow up on customer orders, deliveries, and any special requests to meet customer expectations.
  • Handle customer complaints and collaborate with the Customer Service Manager to implement service improvements.
  • Track shipments and proactively address potential delays.
  • Travel for business as required.
  • Assist the Manager with other customer service-related tasks or special projects as required.

Job requirement

  • Bachelor's degree in Business Administration, International Business, Supply Chain, or a related field.
  • Minimum 1 year of experience in customer service, logistics, or export operations, preferably with international customers (Japan, Korea is a plus).
  • Proficient in English (both written and spoken).
  • Fast learner, independent, and passionate about customer support.
  • Strong negotiation, communication, and problem-solving skills, with the ability to handle unexpected situations.
  • Knowledge of Incoterms and export procedures.
  • Ability to work under pressure and manage multiple tasks effectively.
  • Proficiency in MS Office (Word, Excel, PowerPoint, Outlook) and Office 365; familiarity with Salesforce CRM is a plus.

More Information

  • Qualification: Bachelor
  • Age: Unlimited
  • Job type: Permanent
  • Probation time: 60 ngày
  • Benefits:

    Premium Private Health Insurance (Bao Viet Insurance)
    13th-month salary
    KPI bonus (based on business performance)
    Regular training, company team building, birthday - holiday bonus, happy hour
    Yearly salary review
    Annual health check-up
    Other welfare is in accordance with Vietnam labor regulations

Company Overview

Customer Support Executive (Logistic)

UNIEXPORT CO., LTD

https://uniexport.vn/

ABOUT US As a leading supplier of biomass and wood products in Vietnam, we at Uniexport have a passion for creating renewable energy and environmentally... View more

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Customer Support Executive (Logistic)

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