Nơi làm việc: Singapore
Mức lương:
Get to know our Team:
GrabAds is bringing to market innovative, first-of-a-kind advertising products. Encompassing both offline & online, you can see our ads platform at work throughout our user experience, as well as on the inside & outside outside & inside of vehicles.
What you can’t see is the data that powers the ads and pretty much everything else at Grab. We’re leveraging our unique data and large, growing user base to offer an advertiser experience that drives business outcomes. At the same time, we’re creating value for our users, drivers & merchant partners.
The regional team is based in Singapore, and the role will require you to work hand in hand with regional product management and country teams across Grab’s eight markets, focusing on the areas that matter most to our merchants.
Get to know the Role:
Our Customer Success Managers are core to our client-centric business. They are on the front lines working with our Grab Sales, Operations, and Support teams that manage Grab’s Merchant relationships everyday to help them be successful running campaigns on the GrabAds Platform. An ideal candidate will embody a customer-first mindset and enjoy building and maintaining relationships. They will be highly skilled at breaking down complex ideas and process for merchants into actionable steps.
The candidate will also enjoy chasing answers, diving deep into troubleshooting and working with their peers to share solutions and raise the bar for the entire team.
We hope this sounds like you and you are excited about this opportunity!
Role and responsibilities:
Core responsibilities:
Design and Implement internal and external facing processes that enable Grab’s Merchant partners to be successful utilizing the GrabAds platform. Leverage various technology tools to do so at scale.
Build and establish exceptional relationships with our Sales, Operations, and Support teams that manage Grab’s Merchant relationships.
Participate in client workshops, presentations, training, industry events, and other working sessions as required.
Be a subject matter expert on the GrabAd MEX app Ad platform usage, implementation and positioning.Work closely with sales, marketing and product teams to support client proposal development.
Maintain client status documentation for use by GrabAd sales/executive management.
Assist Grab merchant teams with day-to-day operational processes including campaign set-up, receipt of creative or tags, trafficking and troubleshooting.
Develop and deliver training material to ensure ongoing high client satisfaction and renewal.
Work closely with product and marketing teams to communicate root causes for customer success or failure, and drive requirements for product enhancement and development.
Operations Support:
Act as a point of escalation for Merchant related inquiries and support ticket Resolution in collaboration with Merchant Support and Customer experience support team.
Assist in the development of new business opportunities with existing clients.
Exhibit expert-level understanding of GrabAd’s processes and products.
Help solve complex Merchant problems by leveraging GrabAd’s digital tools, services, and technologies.
Collaborate with Sales team to find additional business & up-sell opportunities.
The Qualifications:
Education: Bachelor’s Degree required (preferred)
Work Experience: Mature profile with 4+ years of experience in sales/ consulting in fast paced B2B companies in the tech, digital sectors or growth startup sectors . Advertising or Enterprise Technology preferred
Process driven business approach with a passion to enable business teams to drive business improvements focused on demonstrable impact.
Ambitious, self-driven and highly motivated individual who can work well in a startup VUCA (Volatile, Uncertain, Complex, Ambiguous) environment. Should have a deep desire to excel and develop a career in a fast growing tech company. Should have demonstrated integrity and respect in the performance of their duties.
Grab Vietnam
