Customer Services Staff

Order Management:

- Receive, check, and process customer purchase orders into the system (ERP/SAP).

- Follow up with internal teams (planning, production, logistics) to ensure timely delivery.

- Communicate order confirmation, delivery schedule, and changes to customers.

Customer Communication:

- Act as the main point of contact for assigned customers regarding orders, lead times, product availability, and general inquiries.

- Handle customer complaints or feedback and coordinate internal resolution.

- Build and maintain good relationships with customers.

Coordination & Internal Communication:

- Work closely with planning, warehouse, QA, and shipping teams to ensure seamless order fulfillment.

- Coordinate with operation teams regarding special customer requirements.

Documentation & System Handling:

- Prepare necessary shipping documents (packing list, DN…. ).

- Ensure accurate data entry in internal systems (SAP/ERP/FAST,...).

- Maintain customer records and order history for tracking and reporting.

Reporting:

- Support in preparing monthly customer service reports or sales order status (if any requested)

- Contribuition to monitor KPIs like on-time delivery, order accuracy, etc.

REQUIREMENTS:

-          College or Bachelor’s degree in Business Administration, Foreign Trade, or related fields.

-          Good communication skills in English and Vietnamese (Chinese is a plus).

Experience:

-          At least 1–2 years of experience in customer service or sales support (experience in textile/garment industry is an advantage).

Other skills and knowledge:

-          Proactive, careful, hard working and can work under high pressure as leadtime of order is very short.

-          Have good command in English/Chinese and Microsoft Office is a plus

-          Good communication, negotiations and problem solving.

• Bằng cấp: Bachelor
• Độ tuổi: Không giới hạn
• Hình thức: Nhân viên chính thức
• Thử việc: 60 ngày.
• Thời gian làm việc: 08:00 - 17:00 | Nghỉ trưa 60 phút (từ T2 - T7)
• Thời vụ/ Nghề tự do: Cơ hội được đào tạo, phát triển và thăng tiến.
• Đồng nghiệp: Môi trường trẻ, cởi mở, hòa đồng, thân thiện.
• Phúc lợi:

  - Thử việc 100% lương;
  - 14 ngày phép/năm;
  - BHXH, BHYT, BHTN đầy đủ theo quy định của pháp luật.
  - Có xe đưa rước từ: Tp.Biên Hoà - Bình Dương và Tp.HCM - Bình Dương.
  - Cơm trưa tại nhà máy.
  - Thưởng tháng 13, Lễ/Tết;

• Ngày nghỉ:

  - Chủ nhật.
  - Off 2 Thứ 7/tháng (sau khi kết thúc thử việc).