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Customer Service Team Leader

Customer Service Team Leader

MN SHIPPING CO., LTD
Updated: 05/11/2025
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Employment Information

Benefits

  • Laptop
  • Chế độ bảo hiểm
  • Du Lịch
  • Đồng phục
  • Chế độ thưởng
  • Chăm sóc sức khỏe
  • Đào tạo
  • Tăng lương
  • Nghỉ phép năm

Job requirement

  • Manage and oversee daily operations of the Customer Service Department.
  • Develop and implement procedures to ensure efficient order handling and customer support.
  • Supervise, assign tasks, and evaluate performance of CS staff (via email/Zalo/app).
  • Coordinate closely with Sales, Operations, and Pricing teams to meet customer requirements.
  • Handle customer requests and complaints promptly and effectively.
  • Maintain strong relationships with existing clients and support business growth with new ones.
  • Monitor shipment progress, coordinate with service providers, and resolve issues (loss, damage, delay).
  • Collect customer feedback to improve service quality and satisfaction.
  • Organize training, evaluate staff performance, and develop team capabilities.
  • Control department costs, prepare reports, and propose improvement plans.
  • Build and update customer and overseas agent SOPs.
  • Develop and manage relationships with agents, NVOCCs, and logistics partners.

Job requirement

  • Bachelor’s degree in Economics, International Business, Logistics, or a related field.
  • 4 - 5 years of experience in similar positions (Freight Forwarding/Logistics).
  • Strong leadership, communication, and problem-solving skills.
  • Good command of English and office software.

More Information

  • Qualification: Bachelor
  • Age: Unlimited
  • Job type: Permanent
  • Working time: Working hours: • Monday to Friday: 8:30 AM – 12:00 AM; 1:00 PM – 5:30
  • Benefits:

    Competitive salary based on experience and performance.
    Full insurance in accordance with Vietnamese labor law.
    Holiday, Tet, 13th-month salary, and special occasion bonuses (birthday, wedding, etc.).
    Annual teambuilding and company trip.
    Annual health check-up.
    Training programs for profession

Company Overview

Customer Service Team Leader

MN SHIPPING CO., LTD

Number of employees: 100-499

MN SHIPPING CO., LTD is one of the affiliated companies of the Mac-Nels Group of Company in Singapore which is highly classified as one of the leading NVOCCs... View more

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Customer Service Team Leader

MN SHIPPING CO., LTD

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