Work location: Ho Chi Minh
Salary:
Industry: Customer Service , Consulting
Deadline to apply:
Level: Experienced (Non - Manager)
* Perform Periodic reports and incidents directly to Leader
* Responsible for managing 3 main tasks:
1. Team Management:
- Being the person who is in charged of some teams ( Hotline, Telesale, Happy Call) in Call Center, as "Lead Team Inbound"
- Being the person who works directly with the supervisor of vendor to guarantee KPIs about quantity & quality.
- Deploy the requirements of the management to other teams exactly & specificly
- Record problems arising from teams and offer solutions or ask consultation from leader (if necessary).
- Check the operation process of the teams & raise proposal to make adjustment ( if necessary)
2. KPI Management Team Inbound:
- Control and monitor Call Center respond ratio during the day and make necessary, timely adjustments
- Control agents coordination to achieve KPI by each time frame
- Control customer satisfaction points, call quality realtime based on the system
- Implement assigned reports
- Check operation, KPIs monthly & report monthly to Call management
3. Training Planning
- Discuss & follow with vendor about recruitment inquiry.
- Support training team to build suitable training content & plan
- Coordinate with training team in making effective program, ideas for improving training quality.
Công Ty Cổ Phần Daikin Air Conditioning (Vietnam)
https://daikincareers.com Number of employees: 500
Customer Service Staff (Call Center)
Daikin Air Conditioning (Vietnam) Joint Stock Company
Work location: Ho Chi Minh
Salary: Negotiable
