Customer Service Representative

NIIT Media Technologies, LLC (NMT) is the world's first solutions and services firm to provide media companies with comprehensive, media industry-specific, business and IT solutions and both front- and back-office operations delivery. With a track record of nearly 100 years of media inductry, business process and technology expertise, NMT helps media companies enhance their operational efficiency, reduce their operating expenses and increase their revenue.

STATEMENT OF JOB:

The
Customer Service Representative will be responsible for handling inbound calls,
outbound calls and emails for NMT vendors.
The position is responsible for handling complaints, missed deliveries, damaged
papers, billing inquiries, subscription starts, temporary stop/starts as well
as contacting customers who have not renewed an existing subscription, or have started
a new subscription and not yet made a payment.
The position will handle issues for customers who want to stop their
subscription as well as other general inquiries.

EDUCATION:

High School Diploma required, or
GED; some college preferred.

EXPERIENCE AND TRAINING:

Prefer candidates with previous
experience in customer service, retention, sales and data entry. Candidate must have excellent telephone skills
and a pleasant voice with a desire to provide superior customer service.

DUTIES OF THE JOB:

Answer telephones and responds to emails in a
prompt and courteous manner. Handle escalations
in an expeditious fashion. Perform outbound
calls to increase retention percentage and record proper information for
subsequent analysis.

JOB REQUIREMENTS:

Must be able to work morning/afternoon/evening
hours Monday through Sunday, including holidays.

Must possess excellent verbal and communication
skills.

Ability to handle stressful situations.

Must be able to multi-task.

Must be able to read and comprehend account
information from VDT monitors.

Always maintain confidentiality of information
concerning customer accounts, as well as employee, data and personnel issues.

Possess data entry ability.

WORK ENVIRONMENT:

Employee will work in busy office environment.

EMPLOYMENT
REQUIREMENTS:

Candidates must be able to successfully complete a
background check, drug-screening and possible credit check to be eligible for
hire. Additionally, all NMT employees
are required to participate in direct deposit.

This
is not necessarily a comprehensive list of responsibilities, skills, duties,
requirements, efforts, or working conditions associated with the job. While this is intended to be an accurate
reflection of the current job, management reserves the right to revise the job,
or require that other or different tasks be performed when circumstances change
(emergencies, changes in personnel, workload, rush jobs, or technological
developments). Furthermore, I understand
that I will be required to work various shifts that will include weekdays and
weekends, early mornings, day and/or night shifts.