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Customer Service Executive

Ben Line Agencies (Vietnam)
Updated: 18/07/2025
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Employment Information

Benefits

Chế độ bảo hiểm, Du Lịch, Chế độ thưởng, Chăm sóc sức khỏe, Đào tạo, Tăng lương

Job requirement

The function of this role is to provide efficient handling and timely execution of the orders involving a wide range of packaging, Tank, and modalities of a large variety of commodities including gases, chemicals, and other liquids. You will be the primary point of contact for our customers and will work closely with our teammates to ensure a high level of customer satisfaction.

· Responsible for recording the information of all TCL shipments on Cargo wise in a timely manner. Ensure compliance with documents and reports extracted from Cargo wise.

· Provide customers and other stakeholders with excellent and personalized customers service, meeting and exceeding their KPI and expectations.

· Coordinate with truckers, shipping carriers and other vendors to ensure timely execution of orders.

· Proactively identify and address potential issues or risks related to customer orders.

· Carry out procurement and provide quotations in a timely manner at the request of customers.

· Monitor and follow-up on potential orders and bookings.

· Prepare reports based on customers’ requirements.

· Proactively respond to customer enquiries with the intent of providing customer satisfaction and retention

· Ensure all events of orders such as booking details are updated promptly.

· Maintain up-to-date knowledge with port systems and any other related shipping systems.

· Prepare shipping documents such as booking notes, confirmation, reports, schedules, invoices, B/L and Notice of Arrival with system recording.

· Pricing, checking and providing quotation from vendors and carriers.

· Develop and maintain a professional and ethical working relation with colleagues.

· Any other duties as assigned by Tanks & Chemical Logistics Manager

Company Overview

Ben Line Agencies (Vietnam)

www.benlineagencies.com Number of employees: 100- 499

Ben Line Agencies provides a range of agency services to the marine industry in Asia. Through a network of offices covering the region we provide first class... View more

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Customer Service Executive

Ben Line Agencies (Vietnam)

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