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Customer Service Executive

Customer Service Executive

Ben Line Agencies (Vietnam)
Ngày cập nhật: 18/07/2025
NỘP ĐƠN ỨNG TUYỂN

Thông tin tuyển dụng

Phúc lợi

  • Chế độ bảo hiểm
  • Du Lịch
  • Chế độ thưởng
  • Chăm sóc sức khỏe
  • Đào tạo
  • Tăng lương

Mô tả công việc

The function of this role is to provide efficient handling and timely execution of the orders involving a wide range of packaging, Tank, and modalities of a large variety of commodities including gases, chemicals, and other liquids. You will be the primary point of contact for our customers and will work closely with our teammates to ensure a high level of customer satisfaction.

· Responsible for recording the information of all TCL shipments on Cargo wise in a timely manner. Ensure compliance with documents and reports extracted from Cargo wise.

· Provide customers and other stakeholders with excellent and personalized customers service, meeting and exceeding their KPI and expectations.

· Coordinate with truckers, shipping carriers and other vendors to ensure timely execution of orders.

· Proactively identify and address potential issues or risks related to customer orders.

· Carry out procurement and provide quotations in a timely manner at the request of customers.

· Monitor and follow-up on potential orders and bookings.

· Prepare reports based on customers’ requirements.

· Proactively respond to customer enquiries with the intent of providing customer satisfaction and retention

· Ensure all events of orders such as booking details are updated promptly.

· Maintain up-to-date knowledge with port systems and any other related shipping systems.

· Prepare shipping documents such as booking notes, confirmation, reports, schedules, invoices, B/L and Notice of Arrival with system recording.

· Pricing, checking and providing quotation from vendors and carriers.

· Develop and maintain a professional and ethical working relation with colleagues.

· Any other duties as assigned by Tanks & Chemical Logistics Manager

Yêu cầu công việc

  • Diploma Shipping / Logistics.
  • Excellent command of written and spoken English
  • Empathic personality.
  • Excellent time management skill, ability to plan tasks efficiently.
  • Competent in Microsoft Office
  • Cargo Wise system experience
  • Chemical vertical customers
  • Tank container experience
  • Customer oriented, anticipating customer expectations.
  • Proactive with a commercial view
  • Ambitious, result oriented.
  • Self-motivated, ability to work independently with initiative, self-organizer.
  • Strong commitment to delivering excellence with a strong focus on customer centric service excellence.
  • Team player

Thông tin khác

  • Bằng cấp: Bachelor
  • Độ tuổi: Không giới hạn
  • Hình thức: Nhân viên chính thức

Giới thiệu về công ty

Customer Service Executive

Ben Line Agencies (Vietnam)

www.benlineagencies.com Tổng số nhân viên: 100- 499

Ben Line Agencies, UK company, provides a range of agency services to the marine industry in Asia. Through a network of offices covering the region we provide... Xem thêm

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Customer Service Executive

Ben Line Agencies (Vietnam)

NỘP ĐƠN ỨNG TUYỂN
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