Credit Card Sales Support & Onboarding Executive

Support the credit card acquisition and onboarding process by coordinating sales support activities, managing after-sales programs, and collaborating with cross-functional teams to enhance customer experience. This role is critical in ensuring the smooth delivery of credit card products to customers and driving post-sale engagement.

Sales Support Operations:

• Assist sales teams with tools, materials, and processes to ensure smooth credit card acquisition.
• Monitor daily sales performance reports and identify process gaps or support needs.
• Provide timely resolutions to issues raised by the sales force regarding application flows, system access, or customer inquiries.

After-Sales & Usage Program Coordination:

• Coordinate welcome/onboarding programs to guide new customers on how to use their credit cards properly (activation, usage, payment, limits).
• Design or support campaigns to increase first-time usage and recurring spending.
• Track program effectiveness and customer engagement behavior post-acquisition.

Stakeholder Collaboration:

• Work closely with teams to improve customer onboarding flow and system journeys.
• Proactively gather feedback from stakeholders and suggest enhancements to processes or systems to reduce drop-offs and improve approval rates.

Process Improvement:

• Regularly review onboarding journey touchpoints from application to activation and usage.
• Propose enhancements that simplify the journey for customers.

• 1-3 years of experience in the credit card business. Experience in a credit card team of finance company is a plus.
• Familiarity with credit card workflows, customer behavior, and onboarding practices.

Skills & Competencies:

• Good coordination and communication skills with internal teams and sales staff.
• Analytical mindset and comfortable working with basic reports or dashboards.
• Proactive, solution-oriented, and customer-focused attitude.
• Basic understanding of credit card products, system.

PHÚC LỢI

Mirae Asset Finance Viet Nam aims to build a "Professional - Friendly - Effective" working environment. Our strategic objective is to provide a working place with attractive package, growth opportunity, and sustainable development.

• Attractive packages with 13th salary year-end bonus and a week trip to Korea in order to recognize all your good performance and effort at MAFC.
• 15 days annual leave.
• Annual health check, company events.
• Annual healthcare insurance package from senior level and above.
• Young and proactive environment; no barriers, no limitation for new idea.
• Flexible internal career opportunity.

• Job type: Permanent