Country IT Manager

Get to know our Team:

Grabber Technology Solutions (GTS) aims to be a technology leader that provides predictive and seamless experiences to all Grab employees (Grabbers).  We are a diverse team of technology practitioners looking to outserving Grabbers with positive, personalised IT experiences. We are looking for individuals with similar customer-centric and innovative values to join our growing team.

Get to know the Role:

• Manage information technology and computer systems

• Plan, organise, control and evaluate IT and electronic data operations

• Design, develop, implement and coordinate systems, policies and procedures

• Ensure security of data, network access and infrastructure systems

• Act in alignment with user needs and system functionality to contribute to organizational policy

• Manage staff by recruiting, training and coaching employees, communicating job expectations and appraising their performance

• Monitor workload of team members and provide regular updates to management on trending

• Identify problematic areas and implement / propose strategic solutions in time

• Audit systems and assess their outcomes

• Preserve assets, information security and control structures

• Act as primary IT contact within the country for all IT related functions: operational support, application support and service delivery

• Troubleshoot and problem-solve issues for Grab’s enterprise resources, tools, operating systems and applications both locally and remotely

• Work with internal teams to plan and implement service and application upgrades and changes

• Develop solutions to operational and user productivity issues and drive performance

• Assess vendors capabilities and monitor vendors performance

• Handle in-country escalations as first point of contact for such matters

Requirements:

• Degree in Information Technology/Computer Science or equivalent

• Minimum 5 years experience as IT manager

• Support IT infrastructure related projects, such network upgrades and office expansions and relocations.

• Proven working experience as an IT manager or other relevant experience

• Excellent knowledge of technical management, information analysis and of computer hardware/software systems

• Team and resource management experience in fast-pace environment

• Experience in an MNC level End User Computing function

• Support experience with various operating systems (Mac, Windows, Linux, Android, iOS)

• Hands-on experience in deploying and supporting desktops, laptops, video conferencing, networking devices

• After office hours support for major service interruptions

• ITIL certification or experience preferred

Skills/Personal Qualities:

• Methodical and disciplined approach to problem solving

• Strong customer service, organizational, prioritization, multitasking, communication and leadership skills

• Excellent oral and written communications

• Willing to learn new technologies and systems quickly, and adapt to a very fast paced, fast-changing environment

• Attention to detail

• Good technical aptitude including excellent troubleshooting skills

• A self-starter attitude, with an ability to tackle complex issues independently