Take responsibility for and manage the day-to-day delivery of assigned writing projects, including in-app, web, product and customer service related content.
Ensure all written materials are appropriately checked and reviewed, fully compliant and delivered on time.
Work closely with the various stakeholders to produce precise and sharp copies that address customer needs in various markets.
Create and maintain a content style guide to ensure content quality and convey the best practices for content creators and translators.
Ensure all written content are delivered in our approved tone-of-voice.
Understand findings from user researches and apply appropriate content and solutions to address the problems.
Understand the consumption habits of our passengers and drivers, putting together a content strategy that fits into the way they search for and engage with content.
Understand the daily lives of our passengers and drivers and develop a content strategy that drives relevance for and engagement with the Grab brand into their needs and livelihoods.
The must haves:
6+ years of relevant experience working with designers, product managers, project managers and developers in an agile fashion.
Outstanding copywriting and copyediting skills in English, with an ability to produce copies in a variety of styles for different audiences, for both web and mobile.
Copywriting and copyediting skills in Simplified Chinese or one of the Southeast Asian languages is a plus.
Strong background in online payment or startup environment.
Knowledge in regulatory compliance requirements for financial institutions.
Able to multi-task and deliver several projects on time.
Strong communication skills and ability to easily collaborate across a remote workforce.
Ability to work independently, anticipate problems and suggest solutions.
Strong time management and prioritisation skills.
Experience working in a fast-paced environment.
Strong analytical skills; understands and utilises metrics relevant to role.
Excellent people skills and the ability to resolve user issues diplomatically.
