Content Management, GrabFood

Get to know our Team:

• GrabFood is the fastest growing startup within Grab and is growing rapidly towards becoming the region’s #1 provider of food delivery services, conquering a trillion dollar market in the most exciting region in the world.

Get to know the Role:

• On-board new restaurants onto the GrabFood platform according to sales commitments, accurately and timely

• Curate and list strategic and quality restaurants and menus onto the platform 

• Monitor and report on the quality of work demonstrated by our third-party vendor

• Provide clear, concise, and courteous communication to all merchants via phone and email response

• Go and above and beyond to ensure Restaurant Partners feel valued as a partner

The day-to-day activities:

• Verify the collection of all sales materials and information

  • Ensure all sales materials and information are complete, accurate and up-to-date

  • Confirm sales materials and information abide by GrabFood guidelines

  • Confirm menu and menu extras are complete and comprehensive

  • Coordinate in the collection of missing sales materials and information when necessary

• Create and configure the restaurant account

  • Verify all account information is complete and correct, including delivery boundaries, cuisines, hours, delivery fees and minimums

  • Coordinate the collection of missing account information when necessary

  • Create a restaurant account in appropriate systems

  • Categorize and place the listings into the right categories based on the cuisine and menu type

• Prepare menu for entry and QA process

  • Review menu and write notes for handoff to internal and/or third party entry team

  • Ensure assets are complete and verified when handing off to the Data Operations team

  • Support pricing-related tasks including price check, promotions creation, etc

• Perform Restaurant “Go Live” process

  • Verify all information has been processed completely and correctly

  • Complete minor menu changes and account updates when necessary

  • Schedule and perform test order and training with an approved restaurant staff member when necessary

• Respond to all inquiries between teams in a prompt and professional manner

• Document content management processes and policies and work on their continuous improvement

• Work with the Customer Support teams and Business Development teams to handle listing inquiries and troubleshooting of listing-related issues.

• Coordinate and maintain good communications with internal and external customers

• Arrange inbound and/or outbound calls to provide status updates, product information, etc. when necessary

• Provide added value through the setup of additional product features

The Must Haves:

• At least a Bachelor's Degree

• Able to work well under time-sensitive conditions with tight deadlines

• Strong verbal communication, writing, and interpersonal skills

• Experience with Salesforce is a plus