Nơi làm việc: Quốc tế
Mức lương:
Ngành nghề: Tiếp thị / Marketing
Get to know our Team:
Get to know the Role:
On-board new restaurants onto the GrabFood platform according to sales commitments, accurately and timely
Curate and list strategic and quality restaurants and menus onto the platform
Monitor and report on the quality of work demonstrated by our third-party vendor
Provide clear, concise, and courteous communication to all merchants via phone and email response
Go and above and beyond to ensure Restaurant Partners feel valued as a partner
The day-to-day activities:
Verify the collection of all sales materials and information
Ensure all sales materials and information are complete, accurate and up-to-date
Confirm sales materials and information abide by GrabFood guidelines
Confirm menu and menu extras are complete and comprehensive
Coordinate in the collection of missing sales materials and information when necessary
Create and configure the restaurant account
Verify all account information is complete and correct, including delivery boundaries, cuisines, hours, delivery fees and minimums
Coordinate the collection of missing account information when necessary
Create a restaurant account in appropriate systems
Categorize and place the listings into the right categories based on the cuisine and menu type
Prepare menu for entry and QA process
Review menu and write notes for handoff to internal and/or third party entry team
Ensure assets are complete and verified when handing off to the Data Operations team
Support pricing-related tasks including price check, promotions creation, etc
Perform Restaurant “Go Live” process
Verify all information has been processed completely and correctly
Complete minor menu changes and account updates when necessary
Schedule and perform test order and training with an approved restaurant staff member when necessary
Respond to all inquiries between teams in a prompt and professional manner
Document content management processes and policies and work on their continuous improvement
Work with the Customer Support teams and Business Development teams to handle listing inquiries and troubleshooting of listing-related issues.
Coordinate and maintain good communications with internal and external customers
Arrange inbound and/or outbound calls to provide status updates, product information, etc. when necessary
Provide added value through the setup of additional product features
The Must Haves:
At least a Bachelor's Degree
Able to work well under time-sensitive conditions with tight deadlines
Strong verbal communication, writing, and interpersonal skills
Experience with Salesforce is a plus
Grab Vietnam