Consumer Programme Assistant Manager

Grab’s lending business (GFSA – Grab Financial Services Asia) is a recent addition to Grab’s array of product and service offerings focused on the extension of Microcredit to drivers, agents, and merchants in Grab’s ecosystem. GFSA team is a combination of the strong talent pool in its Regional Hub (Singapore) and deep local market operators across its focus markets. We are incredibly excited about the opportunity ahead of us. We are looking to put together the best possible combination of business build drive, industry expertise, and local market depth as part of our team. GFSA team is responsible for end to end conceptualization, design, development, execution and ongoing management of all lending activities in its focus markets and segments.

Get to know the Role:

As “Consumer Program Assistant Manager”, you will own and lead some key lending projects for Grab Financials in Malaysia. You will be owning the targets of Consumer Lending Business across multiple target segments and also key external partnerships. This role is to identify areas for improvement in processes, launch pilots to test jointly with various cross-functional departments and to create automation opportunities to improve efficiencies, where relevant.

The day-to-day activities:

• Develop an understanding of the needs of the consumer segment in Malaysia and develop targeted product strategies for lending
• To manage lending pilots working closely with Risk, Data, Operations, Marketing, Payments, Operations and Product team
• To manage existing partnerships in the country and look for new prospective ones
• To assist in developing a sustainable and scalable lending business with a high satisfaction score from the segment
• Develop a deep understanding of what drives growth and efficiency for our business; work jointly with the product on the long term automation and streamlining processes

The must-haves:

• 2-5 years of experience; Prior experience in financial services or banking will be an added advantage

• Results-oriented, dynamic and self-driven

• Competent in engaging and managing internal/external stakeholders

• Strong business acumen to cover across a wide range of projects across functions (Business Development Strategy, Marketing, Operations)

• Highly comfortable in a semi-structured environment and organization that changes frequently

• A self-starter and independent learner who takes the initiative to challenge the status quo. Ability to perform under pressure in a dynamic, fast-paced environment

• Strong passion in promoting financial inclusion and empowering micro-entrepreneurs in Southeast Asia