Collections Manager, Lending MY

About Company:

Grab’s lending business (GFSA – Grab Financial Services Asia) is a recent addition to Grab’s array of product and service offerings focused on extension of Micro credits to drivers, agents and merchants in Grab’s ecosystem. GFSA team is a combination of strong talent pool in its Regional Hub (Singapore) and deep local market operators across its focus markets. We are incredibly excited about the opportunity ahead of us. We are looking to put together the best possible combination of business build drive, industry expertise and local market depth as part of our team. GFSA team is responsible for end to end conceptualisation, design, development, execution and ongoing management of all lending activities in its focus markets and segments.

Main responsibilities:

• Operations: setting-up, develop and lead day-to-day collection operations, including collections call centre, skip-tracing, field collections, external outsourcing vendors.

• Team building: build, drive and develop the teams according to the highest standards of the industry.

• Collection strategies: provide from-the-field feedback to improve collection strategies.

• Collection content: develop efficient collection content adjusted to the country specific within Grab’s general policies. Improve policies and documents needed.

• Analytics: work with collections metrics to adjust the processes and improve performance.

• Develop and constantly improve motivation systems for different teams within various collection stages.

• Serve as a business partner on collections to various departments: Risk management, HR, IT, Customer Services and Credit Operations.

Must haves:

• Bachelor’s degree or higher in finance, statistics, economics or any other relevant education.

• Min 5 years of experience in collections/credit operations in consumer finance/banking with at least 3 years as a manager

• Excellent people management, leadership and mentoring skills.

• Experience in working with collection and contact centre software, ability to test it.

• Strong business partnering skills.

• Outstanding verbal, written and presentation skills.

• Fluent English and Local language.

• High level of responsibility.

Good to have:

• Professional collections certifications.

• International experience is an advantage.