Xin chào!

Tìm những job khác

Tìm việc làm trực tiếp

Collections Executive

Grab Vietnam
Ngày cập nhật: 15/08/2018
NỘP ĐƠN ỨNG TUYỂN

Thông tin tuyển dụng

  • Nơi làm việc: Quốc tế

    Mức lương:

Mô tả công việc

The day-to-day activities:

  • Build reliable, trusty and long-term relations with assigned customers
  • Negotiate & motivate customers to carry out their loan’s obligations
  • Provide an up to date information to customers about their current debt and channels of repayment
  • Follow up with customers who did not fulfill their promises to pay
  • Establish repayment schedules based on customers' financial situations
  • Fulfil the KPI’s established by Collection managers
  • Provide high-quality customer service for delinquent clients based on best practices

Skills and knowledge:

  • Problem solving and argumentation ability
  • Excellent communication skills
  • Negotiation skills to persuade customers to repay the debt
  • Able to work under stress
  • Good interpersonal skills
  • Honest, pro-active, customer-oriented and detail-focused
  • Team player

Qualifications:

  • Experience in a call center is a plus (collections or customer service)
  • Clear language and understandable talking
  • Able to work with PC
  • Basic English knowledge (to work with the system in English)

Giới thiệu về công ty

Grab Vietnam

Việc làm tương tự

Collections Executive

Grab Vietnam

NỘP ĐƠN ỨNG TUYỂN
Lưu việc làm