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Collections Executive

Grab Vietnam
Updated: 08/09/2020
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Employment Information

  • Work location: Oversea

    Salary:

Job requirement

The day-to-day activities:

  • Build reliable, trusty and long-term relations with assigned customers
  • Negotiate & motivate customers to carry out their loan’s obligations
  • Provide an up to date information to customers about their current debt and channels of repayment
  • Follow up with customers who did not fulfill their promises to pay
  • Establish repayment schedules based on customers' financial situations
  • Fulfill the KPI’s established by Collection managers
  • Provide high-quality customer service for delinquent clients based on best practices

Skills and knowledge:

  • Problem-solving and argumentation ability
  • Excellent communication skills
  • Negotiation skills to persuade customers to repay the debt
  • Able to work under stress
  • Good interpersonal skills
  • Honest, pro-active, customer-oriented and detail-focused
  • Team player

Qualifications:

  • Experience in a call center is a plus (collections or customer service)
  • Clear language and understandable talking
  • Able to work with PC
  • Basic English knowledge (to work with the system in English)

Company Overview

Grab Vietnam

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Collections Executive

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