Collections Executive, GFSA

The day-to-day activities:

• Build reliable, trusty and long-term relations with assigned customers
• Negotiate & motivate customers to carry out their loan’s obligations
• Provide an up to date information to customers about their current debt and channels of repayment
• Follow up with customers who did not fulfill their promises to pay
• Establish repayment schedules based on customers' financial situations
• Fulfil the KPI’s established by Collection managers
• Provide high-quality customer service for delinquent clients based on best practices

Skills and knowledge:

• Problem solving and argumentation ability
• Excellent communication skills
• Negotiation skills to persuade customers to repay the debt
• Able to work under stress
• Good interpersonal skills
• Honest, pro-active, customer-oriented and detail-focused
• Team player

Qualifications:

• Experience in a call center is a plus (collections or customer service)
• Clear language and understandable talking
• Able to work with PC
• Basic English knowledge (to work with the system in English)