City Lead (Sales), GrabFood VN (Hanoi)

As a Citi Lead, you will be responsible for establishing and managing strong business relationships with existing and potential merchant partners nationally to drive growth for GrabFood. You will also lead all elements of merchant acquisitions, partnerships, account management, and operations. You will hire and manage a sales & operations team, setting and achieving aggressive KPIs to grow the business.

The day-to-day activities:

• Hire and train sales associate, assign roles, set KPIs and incentives structure

• Monitor end to end deal making/ deal closing, includes prospecting new merchants, growing and maintaining relationship with existing merchants.

• End to end operations managing (including working with account management, transport, financial & debt collection, marketing, and product ensure the success of the partnership)

• Develop strong relationships with key accounts and identify merchant segments to target

• Lead contract negotiations to establish a strong working partnership grounded on sustainable economics for both parties

• Evaluate strategic and partnership opportunities, performing a broad range of quantitative and qualitative analyses

• Work across functions to tailor merchant specific needs on terms of operations (e.g. customized reporting, debt collections, integrations

QUALIFICATIONS, CERTIFICATIONS AND EXPERIENCE

• Bachelor (or above) degree in Business/ Management or equivalent

• Minimum 3-5 years experience in business development, partnerships or equivalent role

• Experience in F&B industry is a plus

• Excellent communication skills in both written and spoken English and Vietnamese

• Excellent communication and interpersonal skills, with the ability to identify and provide comprehensive solutions for varying customer needs

• Ability to fuse business, strategy, finance and legal concepts to lead complex, multi-faceted deals

• Demonstrated ability to work effectively across internal and external organizations

• Have a competitive edge and thrive in a team environment

• Be very organized and communicate well