Card Operations Specialist

Card Operations Management

• Interact with Customers (cardholders & merchants), organizations and international networks to resolve billing matters
• Monitoring Card Issuance, Card Delivery and Equal Payment Plan program
• Account management like re-issuance, replacements and other related card & statement activities
• Follow-up the Cards System/Gateway implementation and get trained on it
• Make a qualitative analysis to understand the situation of the problem and find logical solutions
• Conduct assessment of existing processes to identify gaps for optimization and areas for improvement

Issue Resolution

• Make sure all inquiries and complaints from Customer are solved within SLA
• Provide Helpdesk support and resolve problems regarding system or hardware

Continuous Development

• Participate and test new product related to new development product/function
• Support in reviewing processes, procedures, card products; propose initiatives, changes to improve card transactions management

Others

• Other related duties requested by line manager

Experience

• At least 1-2 years of experience in Card Operations or a similar role, with a strong understanding of card processes

Skills

• Good communication and customer service skills
• Logic approach, analytical thinking and problem solving
• Work well independently but must also work as part of a team
• Proficient with MS Office (Excel, Word, PowerPoint,...)

Personal characteristics

• Customer-oriented, opened, proactive and supportive
• Ability to work under pressure and dynamic working environment 
• Careful, sense of responsibility

Nice-to-have areas

• Have knowledge about credit card transaction systems, including authorizations, settlements, and chargebacks
• Card product development experience
• Experience dealing with other Partners, Financial Institutions and Card Organization
• Data analysis skills

• Qualification: College
• Age: Unlimited
• Job type: Permanent