Business Planning & Operations, Assistant Manager

About the Team: 

The Singapore Operations team oversees, shapes and grows the business in Grab Singapore. 

We contribute towards Grab's vision of being Southeast Asia's SuperApp by providing everyday services that matter most to consumers in Singapore. We develop and execute business strategies that help us achieve our vision in serving our community.

As part of the Singapore operations team, the role sits within our Premium Services Team. 

The Premier Services Team is responsible for the performance of specialized transport services which are customized for passengers. We focus on developing and optimizing value-added services, to deliver the best experience for both drivers and passengers. In addition, we develop initiatives in collaboration with cross-functional teams to drive sustainable growth. 

About the Role:

The day to day scope is described in the two broad main responsibilities as follows:

Business strategy and operations -

• Shape the overall product vision, road-map and strategy for your assigned product.

• Act as the business owner of your assigned products and take charge of the P&Ls.

• Ensure strong collaboration and communication across the company and serve as a primary point of contact for internal stakeholders across nearly all functions in the company - marketing, sales, operations, data science, engineering, content, customer service, payments and IT, as well as external vendors and partners.

• Manage your assigned product on a daily basis, including the operations, driver/passenger issue resolution, driver qualification and on-boarding, develop and monitor driver training, procure merchandise and so on.

• Grow your assigned product based on target such as demand and supply, profitability and so on.

• Develop partnership strategy and form partnerships, by collaborating with Business Development and Marketing Partnership team.

• Lead/Support events of your assigned product.

Product launch: 

• Lead the product development, such as conducting market research, developing pricing strategy and USP and finding the right use cases and target audience; work with Procurement to source for vendors; work with Creatives on creative assets; work with Marketing to develop Go-to-market plans and launch events.

• Build a launch plan and establish timelines, processes and success metrics to ensure that the launch is seamless, timely and efficient.

• Lead a launcher team including regional Product Marketing Manager, Product Manager, Technical Support, Country Marketing, Public Affairs, and so on to deliver this objective and ensure all stakeholders are informed and aligned when needed.

• Hustle and problem solve in the face of ambiguity; prioritize and re-prioritize quickly and effectively.

The Must haves:

• Minimum 5 to 8 years of working experience preferably entrepreneurs, start-up experience or experience in a multi-disciplinary work environment. 

• Mandatory to have interest and strong operational and execution experience

• Strong analytical skills, problem solving skills, critical thinking

• Strong business acumen, be customer focused, team and results-oriented

• Strong interest in logistics, pricing, marketplaces or supply-demand economics

• Strong skills in business negotiation skills (contracts management) 

• Ability to navigate in fluid and dynamic environment

• Passionate and interested in being part of Grab and the team to create impact