Assistant Manager, VIP Gaming F&B

Insurance, Incentive bonus, Health checkup, Salary review, Employee Shuttle Service, Annual Leave

Duties may include but not limited to:

• Ensure the restaurant / Casino Bar runs according to established operating procedures.
• Oversee the cost effective and efficient operation of the F&B Outlet.
• Work closely with outlet manager to meet revenue objectives
• Achieve budgeted internal cost to obtain healthy profit.
• Monitor the cleanliness and hygiene of all hardware, utensils and serving-ware.
• Maintain inventory control and order equipment and supplies within budget.
• Deliver high quality products and services to every guest.
• Address guests’ requests and handle complaints promptly and to their satisfaction.
• Conduct departmental training; test and correct any deviations from service procedures swiftly through on the job training.
• Schedule rosters and match manpower to business demands.
• Delegate duties and tasks fairly and equitably among the staff.
• Provide supervision, direction and leadership to staff to achieve department goals.
• Assist with staff hiring, coaching, motivating, counseling and evaluating.
• Conduct daily briefings and disseminate work related information to staff.
• Monitor staff’s manners and grooming according to company standards.
• Arrange training sessions and refresher courses for staff in coordination with the Training Manager.
• Encourage good relationships, promote team spirit, and ensure effective two-way and multicultural communications.
• Adhere to the company policies and procedures and comply with the Code of Conduct.  
• Always remain well-mannered and well-groomed as per department and company standards.
• Monitor health and safety standards and strive for constant improvement to avoid health and injury hazards.
• Achieve highest standard through strict adherence to the hygiene and sanitation rules, responsible to the cleanliness of own outlet’s FOH and BOH working areas.
• Perform other job-related duties as assigned.