Assistant Manager, Retail

Duties may include but not limited to:

• Assist the Senior Manager in planning and implementing strategies to attract customers.
• Coordinate daily customer service operations. (e.g. sales processes, orders and payments)
• Assist the Senior Manager to develop trade shows, fairs and festival for tenant leads.
• Assist the Senior Manager to monitors and ensures visual merchandising requirements and standards are met.
• Assist the Senior Manager to Prepares sales and customer relations reports by analyzing and categorizing sales information; identifying and investigating customer complaints and service suggestions.
• Maintains quality service by establishing and enforcing organization standards.
• Evaluate employee performance and identify hiring and training needs.
• Supervise and motivate staff to perform their best. Coach and support new and existing staff.
• Conduct departmental training; test and correct any deviations from service procedures swiftly through on the job training.
• Prepares sales and customer relations reports by analyzing and categorizing sales information; identifying and investigating customer complaints and service suggestions.
• Ensures all Security, Health and Safety policies and procedures are adhered to in order to provide a safe and secure shop environment for staff and customers.
• Ensures all company policies, and standard operating procedures are communicated effectively to staff and maintained and followed through in a consistent manner
• Encourage good relationships, promote team spirit, and ensure effective two-way and multicultural communications.
• Adhere to the company policies and procedures and comply with the Code of Conduct.  
• Always remain well-mannered and well-groomed as per department and company standards.
• Assist the Senior Manager to coordinates temporary tenant move-in and move-out with staff, maintenance, and security.
• Perform other job-related duties as assigned.