Area (Senior) Executive

Get to know our Team:

Grab is Southeast Asia's leading ride-hailing platform. We solve critical transportation challenges and make transport freedom a reality for 620 million people in Southeast Asia.

Grab began as a taxi-hailing app in 2012, but has extended its product platform to include private car services (GrabCar), motorcycle taxis (GrabBike), social carpooling (GrabHitch) and last mile delivery (GrabExpress). Grab is focused on pioneering new commuting alternatives and for drivers and passengers with an emphasis on speed, safety and reliability. The Company currently offers services in Singapore, Indonesia, Philippines, Malaysia, Thailand and Vietnam.

Get to know the Role:
-Identify areas for drivers’ KPI improvement
-Evaluate the driver service experience
-Develop and maintain excellent relations with new and existing drivers resulting in increased total online driver, active driver and completed jobs
-Assist in implementing/socializing new policies and procedures to meet area target (Rides Allocation, Performance, Acceptance Rate)

-Keep performance evaluation and appraisals (incentive) for our Partners in the area

-Develop safe, positive and achievement-oriented environment for our Partners in area

The day-to-day activities:

• Maintain our Partners productivity
• Provide Training for Application usage and SOP to ensure quality and productivity of our Partners
• Continuously maintaining and performing high quality of Customer Service standards
• Provide response, clarification and resolution for any concerns/questions regarding Grab policy, security, safety, and incentive raised by our Partners
• Support attributes (helmet, jacket, etc) distribution to our Partners in the area
• Actively building positive relationship with all the Partners, as well as the whole stakeholders in the area (local authorities and communities)

The must haves:

• The ability to work under pressure and patience
• Great Leadership skills
• Confidence, drive and enthusiasm
• Decision-making ability and a sense of responsibility
• Planning and organizational skills
• Roadmap knowledge is a must
• Been living in Jakarta for more than 1 year.
• Training skills (accustomed to talk in front of the group)
• 3 - 7 years as area executive/area representative