Account Manager - Grab Express ID

Get to know our Team:
The Grab Express's goal is to very simply get corporations to use Grab. Whether it's for business meetings, trips to the airport, or client events we want SE Asia's workforce to think "Grab" each time they want to send documents and/or goods.


Get to know the Role:

• Understand product specifications – Understand our product inside-out to troubleshoot any issues.

• Support Commercial teams – Be a strong pillar for support for sales and client success teams and help them outserve our clients

The day-to-day activities:

• Analyze the sales report and give the strategy to grow the GrabExpress.

• Be extremely organized, and bring a high level of attention to detail and efficiency while working under tight deadlines and on multiple initiatives simultaneously.

• Strong user in data and adept in using tools for data analysis (e.g. Excel, PowerPoint), comfortable with data and able to do trend analysis (analysis trends and details). Sample of proposal is required.

• Ensure accurate customer invoicing and handle customer escalation issues.

• Weekly reporting and analysis for sales management and sales teams.

• Post-sales support, including liaising with different teams.

• Assist in on-boarding initiatives of new customers.

• Contribute in customer success special projects to drive business growth.

• Support team to meet quarterly ride targets & tracking of sales budget spend & business performance

• Handling end-to-end client management, from pitching to reconciliation

• Understanding client business process and do up-selling

• Handling or marketing product to Non Jakarta area

The must haves:

• Bachelor's level degree required and with at least 3 years of work experience in sales and client support team managing billing, account servicing and customer support matters.

• Excellent people skills and experience working with multiple teams at once.

• Strong verbal and written communication skills, where fluency in local languages required in business communications is a must and regional language proficiency is a plus.

• Must have a can-do and optimistic attitude.

• Looking to build a career and not just work 9-6.

• Willing to travel to cities if required.