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Workshop Manager

Mô tả công việc

· This position will manage and lead a team of 15-20 worker/technician in allocating workload and managing the day to day operations in the workshop. It requires the job holder to co-ordinate resources and liaise with internal and external key contacts to ensure work is delivered on time and to a quality standard.

· Responsible for job allocation and job flow in the workshop including job scheduling and labor allocation for day to day operations.

· Co-ordinate resources, (operational and human) schedules and activities to effectively manage jobs.

· Ensure supplies are ordered for each job.

· Assist with quoting, project management, materials purchasing and quality checks.

· Ensure correct job numbers are used and that time records are correct.

· Provide oversight and check job estimates

· Manage inward goods, checking quantities, dispatching goods and receipting invoices

· Regularly report progress on each job and quickly communicate delays or concerns with the Director - Operations. Report on manpower overruns or shortfalls.

· Act as a technical adviser on key projects and other areas of the business as requested.

· Work with the Director - Operations to respond to client’s requests for updates on the status of their jobs and keep the communication channels open to ensure information is accurate.

· Identify client’s needs and explain/demonstrate our services to them, which may involve technical descriptions of products and the way they may be used.

· Receive and review feedback from customers and follow up to ensure customer satisfaction.

· Work with the Directors to investigate customer complaints and concerns arising from products and suggest appropriate solutions. Discuss with team to identify appropriate course of action.

· Develop and implement systems to record, file and store information pertaining to client enquiries.

· Identify staff that require on-going training and implement training opportunities to ensure their skills are improved. Work with apprentices and semi-skilled staff to role model appropriate technical skills.

· Provide feedback to staff that are not performing to the expected level and ensure human resources are informed of trends in performance.

· Promote a Health and Safety culture within the business.

Yêu cầu công việc

·         5-year experience in hardware processing

·         Proficient knowledge in CNC milling machines, cutting tool maintenance, efficiency optimization, and replacement frequency standard.

·         Effectively control the error precision process of metal parts.

·         Capable to produce according to drawing flow.

·         Able to communicate in English fluently.

·         Preferably to be fluent in Mandarin Chinese.

Phúc lợi

Bảo hiểm theo quy định, Thưởng, Chăm sóc sức khỏe, Chế độ nghỉ phép