The People Operations (Pops) team strives to revolutionize human resources the same way that Grab has revolutionized transportation. We serve to find, grow and keep the remarkable assemblage of talent who are our Grabbers.
Get to know the Role:
You'll be a champion of Grab's culture and values, partnering with our business leaders to help them build their organizations and make sure intellectual rigour is applied on all people decisions.
Whether coaching our leaders on how to lead their teams, navigating and resolving employee relations issues or managing programs that help develop our Grabbers, you are exceptionally focused on putting them first, and being as clear and transparent as possible to help Grabbers understand how people decisions get made.
The day-to-day activities:
Provide ongoing production support & maintenance for existing Workday HCM system.
Evaluate, troubleshoot and lead root-cause analysis for production issues and system failure; determine corrective action and improvements to prevent recurrence.
Assist the team in ensuring all Workday tickets are effectively and efficiently resolved in a timely manner.
Assist with trouble ticket escalation and problem remediation.
Facilitate problem resolution in compliance with established issue reporting and escalation procedures.
Provide technical & functional leadership, knowledge sharing and mentorship to the team.
Assist in the review, testing and implementation of the new Workday features to stay up-to-date on all Workday releases and fixes.
Provide timely and accurate advice & recommendation to stakeholders on HRIS queries.
Develop user procedures, guidelines and documentation.
The must haves:
Degree/Diploma in Information Technology or related field of study.
Minimum of 2 years’ experience supporting Workday application.
Advanced knowledge of Workday HCM and at least one of other functional area: Absence, Time Tracking, Compensation, Recruiting, Talent, Learning or with studio integration experience.
Excellent customer service and able to work well within a team.
Strong interpersonal, communication, and customer services skills with a true desire to help fellow grabbers.
Must be detail oriented with high degree of accuracy and have the ability to thrive in a fast-paced environment where multi-tasking and prioritizing is necessary.
Self-motivated, good team player and able to work independently.
Ability to work under pressure, meet deadlines and adapt to fast-pace changes.
