About Ninja Van

Ninja Van is on a mission to dominate e-commerce logistics in Southeast Asia. We are one of the fastest growing startups in the region - founded in mid-2014, we have already won over 6,000 merchants and deliver more than 2 million parcels a month across six countries. In Jan 2018, we raised one of the largest Series C rounds ever in Southeast Asia and are well-positioned for our next phase of rapid growth.

At our core, we are a technology company that is disrupting a massive industry with cutting-edge software and operational concepts. Driven by algorithm-based optimization, dynamic routing, end-to-end tracking and capacity balancing with partner fleets, we provide best-of-class delivery services that delight both the shippers and end customers. But we are just getting started! We have much room for improvement and many ideas that will further shape the industry.

As the "Senior Customer Service Executive", we are looking for:

Role & Responsibilities

• Effectively manage large amounts of incoming calls, and tickets without compromising on service standards
• Identify and assess customers’ needs to achieve + excellent service standards and maintain high customer satisfaction.
• Provide accurate, valid and complete information by using the right methods/tools
• Handle disputes, complaints and provide appropriate, timely and realistic solutions within the time limits
• Keep records of customer interactions and do reporting to supervisor
• Follow communication procedures, guidelines and policies
• Support Team leader build sustainable relationships of trust through open and interactive communication

Requirements

• Preferable 1 year of experience with e-commerce or logistics industry
• Customer-first attitude and ability to multi-task, prioritize, and manage time effectively. Knowledge in courier service operations is an advantage. 
• Good communication and interpersonal skills, with the ability to work independently and as a team
• Good level of computer literacy; Familiar with Zendesk platform.
• Ability to adapt, prioritize and thrive in a fast moving environment
• Prior experience with a start-up, customer service, good English will be a huge plus

Working in Binh Tan Office

Neogatible salary