User Experience Researcher - JKT

About Grab

Grab is Southeast Asia's leading ride-hailing platform. We solve critical transportation challenges and make transport freedom a reality for 620 million people in Southeast Asia.

Grab began as a taxi-hailing app in 2012, but has extended its product platform to include private car services (GrabCar), motorcycle taxis (GrabBike), social carpooling (GrabHitch) and last mile delivery (GrabExpress). Grab is passionate about pioneering new commuting alternatives and for drivers and passengers with an emphasis on speed, safety and reliability. The Company currently offers services in Singapore, Indonesia, Philippines, Malaysia, Thailand and Vietnam.

About The Role

As a User Experience Researcher, you will work on uncovering critical user insights, which will shape the direction of the product and thereby the overall experience of our users. You will be required to plan and execute primary research at various stages of the design lifecycle by employing appropriate qualitative and quantitative methodologies. You will be expected to collaborate with cross-functional teams consisting of designers, engineers and product managers to communicate your findings as well as to ensure that your findings are implemented. Additionally, you are expected to take full ownership of research projects and have the ability to work independently in a fast paced work environment. For this role, you will be based Jakarta, Indonesia.

Responsibilities

• Work hands-on with program and project managers, designers, executive leadership and subject matter experts to prioritize research opportunities.

• Conduct independent research on multiple user profiles such as drivers, passengers and other relevant verticals.

• Collect and analyze user behavior through experiments, benchmark studies, lab studies, surveys and other appropriate methodologies.

• Advocate research findings to diverse audiences through written reports and oral presentations and persuade relevant teams to implement the recommended changes.

• Be willing to travel to key markets and co-ordinate with on ground staff to uncover insights from users belonging to other cultures.

• Collaborate with the regional team of researchers, product designers to strategize and execute projects locally.

Minimum Qualifications

• Bachelor degree in psychology, communication, human-computer interaction, human factors engineering, industrial engineering, cognitive science, anthropology, information sciences, or related field.

• At least 4 years of industry work experience in an applied research setting in Local market.

• Demonstrated experience and comprehensive understanding about Local Indonesian market. This could be from previous experience in UX / market research.

• Strong communication skills as a native speaker and writer of the local market. Fluent in English, speech and written.

Preferred Qualifications

• Experience with usability testing tools such as Camtasia, Morae, Tobii etc. Experience with analysis and presentation tools such as Excel, SPSS, PowerPoint etc.

• Experience with design prototyping on tools such as Sketch, Axure, Balsamiq, InVision etc. (Not required but recommended)

• Basic understanding of the domain expertise of partner teams such as engineering, product and business stakeholders.

• Strong understanding of strengths and shortcomings of qualitative and quantitative research methods, including when and how to apply them during each product phase.

• Strong working knowledge of statistics, survey design, interviewing, and the principles of experiment design.

• Excellent interpersonal, communication, negotiation and collaboration skills and presentation skills.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.