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Transport Executive, Exception Handling (Takashimaya Office - 03 months contract)

Công Ty TNHH Chuyển phát nhanh Lazada Việt Nam
Updated: 14/01/2021

Employment Information

Job requirement

  • Reporting to Transport Operations Manager, your main role will be support him driving improvement in 3PL backlog management, Customer Service & Partner Support.
  • You will be leading the creation of a 3PL operations dashboards to track and monitor all KPIs relevant to Exception Handling Management (3PL backlog accuracy. 3PL status 2nd final exception, 3PL CS performance SLAs, 3PL claims dispute, etc)
  • You will drive ongoing deep dives on 3PL Exception Handling activities and come up with recommendations on how to optimize current set up.
  • You will be also responsible for working with other member of the Transport operations department in order to drive end-to-end drive 3PL operations.
  • You will also lead shop floor 3PL partner reverse customer service audits and incorporate in findings into key actions.

Scope of work

  1. 3PL Backlog Management
  2. 3PL Status 2nd final exception
  3. BPO CS/PSC governance/ coordination (all 3PLs)
  4. Support claims/ billings processing/dispute

KPI

  1. API % manual update (for automation)
  2. Total package lost/ damaged/ breach SLA
  3. 3PL invoice billings accuracy (joint KPI with 3PL KAM – billings)
  4. Claims recovery ratio (joint KPI with 3PL KAM – claims)
  5. 3PL final status, 2nd final status (%)

Job requirement

  1. Requires strong communication & organization skills
  2. Requires strong analytical skills to be able to efficiently negative control tower topics (monitoring backlog & 3PL end to end performance)
  3. Requires capacity to structure monitoring/ automation tools
  4. Requires very strong controlling mindset (gemba, kaizen) to be able to find improvements & levers opportunities to enhanced current end to end

More Information

  • Qualification: Cao đẳng
  • Age: Unlimited
  • Job type: Permanent

Company Overview

Công Ty TNHH Chuyển phát nhanh Lazada Việt Nam

Number of employees: 400-600

Bắt đầu hoạt động từ năm 2012 và LAZADA Group đã phát triển nhanh chóng thành Công ty Thương mại Điện tử dẫn đầu về lĩnh vực mua sắm online tại khu vực Đông... View more

Transport Executive, Exception Handling (Takashimaya Office - 03 months contract)

Công Ty TNHH Chuyển phát nhanh Lazada Việt Nam