Get to know the Role:
To manage, oversee, design training and quality processes and methodologies which can help improve performance of our partners, including GrabCar and GrabBike drivers
The day-to-day activities:
- Create/Improve training modules on a regular basis
- Provide training for new drivers and existing one
- Monitor effectiveness of the training by providing knowledge check and assessments
- Continuously improve quality parameters to make sure it is align with what is desirable for the team
- Support the training requirements for new projects on an ad-hoc basis
- Continuously identify opportunities to improve the quality of GrabCar supply platform
- Support the Head of Vertical in terms of assessing driver quality results and performance targets
- Build and develop a competent training team, encouraging cultural inclusiveness and sharing of plans, objectives and results
- Keep up to date with happenings by coordinating proactively with key departments such as Marketing, Driver's Management, Planning & Analysis
- Establish, achieve, and report on milestones periodically to the Deputy Head of Vertical
The must haves:
- Bachelor’s Degree in relevant field
- Good in written and spoken English
- At least 5-7 years’ industrial experience or as a trainer in industrial or vocational skills
- Willing to be located at Bali
- Decent proficiency in MS Office
- Comfortable with the technology space and providing training for both mobile applications usage and operations
- Excellent leadership, management, problem-solving, interpersonal, and communications skills
- Deep understanding of a winning team’s DNA; track-record of building well-rounded teams
- Go-getter and motivated leader who is able to get things done. One who is willing to both lead at high level and be hands-on as needed and pro-actively assume responsibilities and ownership
- Proactive, creative, and ability to work independently and deal effectively with complex, changing, and ambiguous environments
- Passionate about the social mission and making a positive impact in emerging markets
