Tools and Automation Associate

In Your Role, You Will:

- Perform operational support, development and maintenance of GrabFood Operations systems and tools
- Creates and updates system administration and user guides for tools
- Advise and involve as subject matter expert of Ops tool for any system integration projects
- Create training materials for the tools/ system to train the trainer and/or conduct end-user training

 
As Our Ideal Candidate, You Have:

- At least 3-5 years of experience in the same capacity
- Experience with Javascript, Python and JSON API will be a prerequisite
- Competent development skills to function in DevOps environment
- Knowledge of Zendesk, Salesforce or CRM tools will be an advantage
- Familiar with ITIL approach to service management, particularly incident and problem management
- Excellent communication and interpersonal skills
- Strong organization skills and attention to detail

Get to know Grab:

Grab is more than just the leading ride-hailing and mobile payments platform in Southeast Asia. We use data and technology to improve everything from transportation to payments and financial services across a region of more than 620 million people. We work with governments, drivers, passengers, merchants, and the community, to solve critical problems in Southeast Asia.

Grab began as a taxi-hailing app in 2012, but we have since extended our product platform to include GrabCar, GrabShare, GrabBike, GrabHitch, GrabExpress, GrabFood, GrabCoach, GrabShuttle, GrabCycle. We recently launched our fintech platform – GrabFinancial, which consists of payments, lending and insurance. Our latest addition is GrabVentures, an in-house incubation platform. We are focused on pioneering new commuting and payment alternatives for drivers and passengers with an emphasis on convenience, safety, and reliability. Currently, we offer services in 8 countries. Our R&D offices are in Singapore, Seattle, Beijing, Bangalore, Jakarta and Vietnam. We aspire to unlock the true potential of Southeast Asia and look for like-minded individuals to join us on this ride.