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Technology Services Officer

The Grand Ho Tram Strip
Updated: 12/09/2025
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Employment Information

Job requirement

 

  • Installing and configuring computer hardware operating systems and applications;                                                                                      
  • Monitoring and maintaining computer systems and networks;
  • Talking staff/clients through a series of actions, either face to face or over the telephone to help set up systems or resolve issues;
  • Troubleshooting system and network problems and diagnosing and solving hardware/software faults;
  • Replacing parts as required;
  • Providing support, including procedural documentation and relevant reports;
  • Following diagrams and written instructions to repair a fault or set up a system;
  • Supporting the roll-out of new applications;
  • Setting up new users' accounts and profiles and dealing with password issues;
  • Responding within agreed time limits to call-outs;
  • Working continuously on a task until completion (or referral to tier 2 support, if appropriate);
  • Prioritizing and managing many open cases at one time;
  • Rapidly establishing a good working relationship with customers and other IT team;
  • Testing and evaluating new technology;
  • Conducting electrical safety checks on computer equipment.
  • Ensuring compliance with health and safety legislation
  • Perform daily checklist and report to relevant IT team/vendors if there is any issue
  • Any other duties consistent with the job as directed by management

Company Overview

The Grand Ho Tram Strip

https://thegrandhotramcareers.com

Located only 2.5 hour drive from Ho Chi Minh City, The Grand Ho Tram Strip’s first luxury integrated resort is drenched in tropical sunshine and bordered by... View more

Technology Services Officer

The Grand Ho Tram Strip

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