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Technical Service Presentative (Packaging)

AkzoNobel Paints Vietnam
Updated: 11/06/2021

Employment Information


  • Laptop
  • Chế độ bảo hiểm
  • Du Lịch
  • Phụ cấp
  • Chế độ thưởng
  • Chăm sóc sức khỏe
  • Đào tạo
  • Tăng lương
  • Nghỉ phép năm

Job requirement

• Collects, filters and prioritizes product-related issues and needs occurring in the region with feedback of complaints handling.

• Performs technical scans and audits at designated customers.

• Conducts in the testing process as well as in the implementation of new company products and technologies.

• Helps with process optimization and operational excellence at the customer’s location.

• Aligns technical activities within allocated North and Center territories in Vietnam.

• Respond to customer needs/complaints and quickly decide appropriate solution to reduce down-time for customer.

• Supports and validate Technical Data Sheet information flow to allocated region. • Supports execution of technical sales representative assessment and training program to operators level at customer sites.

• Supports technical, color and IT helpdesk for the region.

• Manages and maintains standardized complaint handling process through Customer Relationship Management System (if applicable).

• Manages activities within AkzoNobel Training Center (ATC): implements standardized equipment, technical sales representative training activities and standardized best practices to product applications.

• Supports implementation of Packaging Coatings Vietnam solutions within area of services.

• Regularly monitors and communicates to field force latest news regarding technical bulletins and developments, including standards and best practices.

• Monitors Market intelligence (innovations): relative products, process, equipment and competitor’s one.

• Be familiar with all the applicable corporate as well as site policies/procedures with regard to personal conduct and HSE standards and acting in compliance with all applicable regulations.

• Works closely with Country Technical Service Manager to ensure matrix structure operates efficiently.

• Acts as an ambassador and encouraging talent processes and engagement.

• Ensures job profiles are in place, sets objectives for team members, reviews development and provides clear, open and constructive feedback on performance combined with the appropriate actions.

• Strengthens the talent pipeline by developing talent and regularly assesses and discusses talent and internal movement. Continuously monitors and evaluates retention risk.

• Stimulates manages and follows through on employee engagement and builds on the workforce to reflect the societies and markets in which we do business (D&I).

• Creates an open environment in the team where all people can perform at their best and stimulates the development of others and ensures an engaged team.

• Ensures reporting line is fully informed and acts in line with HSE and Compliance regulations.

• Takes ownership by representing Country Technical Service Manager towards own team and vice versa.

• Proactively manages the costs to serve in accordance to the commercial’s demands.

• Reports on progress on a continuous base

Job requirement

Bachelor of Science graduated. Chemical & Mechanical background is preferred.

A minimum 5 year relevant experience in Packaging Coatings industries, especially 2Pc canmaking industries is preferred.

Knowledge of printing/ inks/ coatings’ technologies and application, especially for 2Pc Aluminum can segment.

Good communication skill

Ability to handle multi-task jobs

Ability to motivate and inspire others.

Ability to work independence.

Ready to move and work in difference location/territories

More Information

  • Qualification: Bachelor
  • Age: Unlimited
  • Job type: Permanent

Company Overview

AkzoNobel Vietnam Number of employees: 1500 - 2000

We’ve been pioneering a world of possibilities to bring surfaces to life for well over 200 years. As experts in making coatings, there’s a good chance you’re... View more

Technical Service Presentative (Packaging)

AkzoNobel Paints Vietnam