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Technical Service Manager (Food & Beverage Technology)

Mô tả công việc

Our Client is global company of 2,000 nature-based ingredient enthusiasts, providing unique portfolio of products, technical excellent and long-term sustainability to support Food & Beverage industry. The products in portfolio come with a wide variety of functions, including rheology modification, thickening, suspension, stabilization and even gelation. Quality and consistency are at the core of the business.

  • Initiate and support new development projects at distributors and customers
  • Provide advice, respond in time to technical requests and suggest solutions to customers problems through visits, phone, and/or e-mail in a timely and efficient manner
  • Turn new developments into successful commercial projects to meet profitable growth targets
  • Support commercial team to identify and maintain high quality growth opportunity pipeline
  • Initiate and deliver seminars relating to core applications
  • Keep customers and distributors updated about new products and concepts of company
  • When necessary initiate Technical Support Request projects in the application laboratories
  • Conduct on site trials with customers to trouble shoot / implement company's solutions
  • Keep distributors fully trained in all products and application from company
  • Attend appropriate trade shows
  • Present lectures at training courses/conferences
  • Write and attach call reports and market competitive activities in the CRM system
  • Maintain/Improve intimacy with customers in core market segment
  • Provide Voice of Customer (VOC) feedback to internal company's functions
  • Use Customer Value Creation (CVC) methodology and be capable to articulate the Value Proposal of our offering at our customers

Yêu cầu công việc

  • Bachelor’s degree or higher. Strong knowledge of Food Engineer / Food Science is a plus.

  • 5-8 years’ experience, preferably in a technical support style function incl. At least 2-3 years in hydrocolloids, have regular contacts with customers, ideally in an international context in speciality business in the Food and beverage industries.
  • Knowledge in consumer and industrial applications is a plus (optional).
  • Fluency in spoken and written Vietnamese and English.

  • Self-motivated and having the initiative to carry out projects from inception to finish

  • Ability to work independently 

  • Open-minded, proactive & a can do spirit

Phúc lợi

Máy tính xách tay, Bảo hiểm theo quy định, Du Lịch, Thưởng, Chăm sóc sức khỏe, Đào tạo, Tăng lương, Công tác phí, Chế độ nghỉ phép