Surveillance Shift Manager

• Liaise with management level personnel of other departments.
• Liaise with personnel from outside agencies & local authorities
• Communicate effectively.
• Actively support and lead by example with company and department standards and objectives.
• Supervise and direct the operation and daily activities of the monitor room team to ensure an efficient and effective operation.
• Provide guidance, instruction, performance coaching and counseling to Surveillance team members.
• Establish a proactive approach to monitor room operations with emphasis on the observation, detection and proving of suspicious and illegal activity.
• Create a respectful and harmonious workplace with a team and result based approach.
• Actively set tasks and provide direction for the shift.
• Delegate workload and duties responsibly.
• Ensure that assignments and routine duties are completed to department SOPs.
• Ensure compliance with all company and department policies and procedures.
• Coach, counsel and discipline as per company/department guidelines.
• Provide feedback to team members in a timely manner.
• Compile file notes and feedback for performance reviews.
• Ensure a strong working knowledge of department SOPs and related manuals and systems, review these for relevancy and for clarification of issues.
• Apply initiative in dealing with situations (backed by department SOPs).
• Maintain records and files for the department in accordance with department SOPs.
• Review and approve documents and reports and observations generated by the team.
• Review reports, statistics and data from various company and department information systems.
• Undertake project duties as required and/or assigned.
• Compile and prepare in depth shift reports, summaries and logs.

Provide complete support to Surveillance management.