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Supervisor( Contact/Call Center Service)

Job requirement

  • Manage Team leader, QA and agents to monitor team.
  • Orient and allocate human resource needed to achieve KPIs / SLA.
  • Execute process and daily tasks of Contact Center as project required.
  • Create and propose reports that Manager requests.
  • Coach, train and monitor Team Leader on how to manage daily operation and reach the KPI.
  • Communicate with client to handle issues.
  • Have meeting with client frequently.
  • Join training courses as client required to handle daily operation.
  • Report to Manager if the issue is beyond Supervisor’s ability and responsibility.

Job requirement

  • Call Center Management
  • Have strong management & analytical mindset.
  • Implementation methods of the monitoring designing for a center operation.
  • Project set-up and planning (recruitment, training, allocating resources)
  • Business task management
  • Planning and executing strategically Operation through forecasting, rostering, monitoring, briefing, coaching, and others
  • Vietnamese as native communicator and good English is required
  • Good reporting skill
  • Carry out all the above activities in accordance KPI set by the Client

Benefits

Bảo hiểm theo quy định, Du Lịch, Phụ cấp, Thưởng, Chăm sóc sức khỏe, Đào tạo, Tăng lương, Phụ cấp thâm niên, Chế độ nghỉ phép