Supervisor, Casino Bar

Insurance, Incentive bonus, Health checkup, Training & Development, Salary review, Employee Shuttle Service, Annual Leave

Duties may include but not limited to:

• Monitor the cleanliness and hygiene of all hardware, utensils and serving-ware.
• Prepare regular reports to the Assistant Restaurant Manager.
• Deliver high quality products and services to every guest.
• Interact with internal staff and external guests from Asian and international countries.
• Know and understand all the resort’s facilities and services.
• Address guests’ requests and handle complaints promptly and to their satisfaction.
• Provide feedback to guests’ recommendations.
• Inform management about guests’ comments.
• Schedule rosters and match manpower to business demands.
• Delegate duties and tasks fairly and equitably among the staff.
• Provide supervision, direction and leadership to service staff to achieve department goals.
• Coach, motivate, counsel and evaluate staff.
• Participate in daily staff briefings.
• Take responsibility for determining development needs and manage own performance improvement, professional development and motivation.
• Monitor staff members’ manners and grooming according to company standards.
• Test and correct any deviations from service procedures through on the job training.
• Arrange training sessions and refresher courses for staff in coordination with the F&B Training Manager.
• Promote a work environment where employees feel valued, appreciated, involved, equal and safe.
• Interact with department and company team members, management, and contractors professionally and positively.
• Encourage good relationships, promote team spirit, and ensure effective two-way and multicultural communications.
• Adhere to the company policies and procedures and comply with the Code of Conduct.   
• Remain well-mannered and well-groomed as per department and company standards at all times.
• Follow health and safety standards and strive for constant improvement to avoid health and injury hazards.
• Participate in the company recycling program and follow a strict discipline to reduce, re-use and recycle wherever possible.
• Perform other related duties including cashier as assigned.