Part of the core GrabFood city operations team, to lead and grow the business
Monitor and drive improvements in the city performance, understanding local city dynamics by area and time, to improve growth, merchant content, reliability and overall marketplace efficiency
Build framework and execution strategies for the city operations team, in line with city topline and bottomline targets while optimising city budget
Originate and structure strategic initiatives for in-city improvements
Track and analyse city marketplace competitive environment
Build strong local operational processes, working with local and country teams
Key Responsibilities:
Functional
Responsible for structuring, initiating, and tracking city operations to be in line with topline and bottomline city targets
Monitoring and improving overall city marketplace performance. This includes building processes to monitor real-time activities on the ground, implementing operational fixes to improve reliability, originating and implementing growth strategies as well as driving in-city initiatives to ensure content quality.
Manage local team for on ground operational work.
People
Hire and manage strong local operations team.
Key Requirements:
Minimum 3-5 years of relevant work experience in consulting, operations management, financial services, or start-up/tech industry
Strong analytical ability, comfortable with analyzing data to make decisions
Strong people and stakeholder management experience
Able to effectively manage P&L
Understand how to build processes, with great communication/interpersonal skills
Able to communicate in English, including reading/writing
Proficiency in Javanese language is ideal
Willing to be hands on as needed and proactively assume responsibilities and ownership
Ability to work independently and deal effectively with complex, changing and ambiguous environment
