Part of the core GrabFood city Palembang team, to lead and grow the business
Monitor and drive improvements in the city performance, understanding local city dynamics by area and time, to improve reliability and overall marketplace efficiency
Build strong local operational processes, working with local and country teams
Key Responsibilities:
Functional
Responsible for monitoring and improving overall city marketplace performance. This includes building processes to monitor real-time activities on the ground, and implementing operational fixes to improve reliability.
Proactive collaboration with local Driver Operations teams as well as country teams and product teams to improve the overall GrabFood Driver experience..
Manage local team for on ground operational work.
People
Hire and manage strong local operations team.
Key Requirements:
Minimum 2-3 years of relevant work experience in consulting, operations management, financial services, or start-up/tech industry
Strong analytical ability, comfortable with analyzing data to make decisions
Strong people and stakeholder management experience
Understand how to build processes, with great communication/interpersonal skills
Able to communicate in English, including reading/writing
Willing to be hands on as needed and proactively assume responsibilities and ownership
Ability to work independently and deal effectively with complex, changing and ambiguous environment
